FAQ
The following sections cover:
Christmas delivery: Orders placed by midday on 22nd December will be dispatched before Christmas.
Rest of the year: If your product is in stock and ordered by 1.30pm we will aim to dispatch the same day, so your order will usually arrive the next working day by 3pm (within the UK). If there is any issue with your order, you will be notified by phone or email.
To guarantee next day delivery, a Next Day Delivery (£9.50) option can be selected during the checkout process. Please note that Next Day Delivery option only applies to orders placed before 1pm, and will be delivered next working day.
Our products are divided into two delivery brackets (small) (£2.50) and (standard) (£4.95).All our lighter products have a lower delivery charge of £2.50, whilst the majority of our products have the standard delivery charge of £4.95. Once you add a product to your basket, the correct delivery charge will automatically be applied. Orders over £75 qualify for free delivery. Please note, this is only applicable for orders within the UK, free delivery is not available for international orders. We will contact you with the price of postage for international orders.
For International Deliveries, please contact Biome Lifestyle directly to find out extra shipping costs. If international orders are made without directly contacting Biome Lifestyle, 2.5 % will be retained from the payment card if the order is cancelled. Thank you.
Packaging
Our packaging is recycled or recyclable. We are continually striving for new and more eco-friendly ways of packaging our products, so if you have any advice or opinions please drop us an email. We are always open to suggestions.
Ethical Policy
We strive to ensure that the materials we use in our products are of the best quality and produced in an ethical and sustainable manner. The timber we use is Forest Stewardship Council (FSC) approved from sustainable managed forests. We are continually improving our product ranges. As a result there may be slight variations between the items described in the brochure and actual items received. None of these changes will adversely affect the quality of the product you buy.
Returns
Many of our products are handmade and therefore unique. We try to keep uniformity wherever possible but as the products are not mass produced some items may vary slightly from the picture shown.
If you are not entirely delighted with the products that you have chosen you may return them to us within 1 months of receipt. We will be more than happy to offer you an exchange or a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging.
If you decide to make a return, please complete the returns sheet (which comes with your order) and clearly mark whether you would like a refund or exchange and and please do not forget to include your order number, name and address. Then, simply pack the items back in the parcel, attach the returns sheet and send it back to:
Biome Lifestyle Returns
Ascensor Limited
Unit 2 Oakwell Court
Oakwell Way
Birstall
West Yorkshire
WF17 9LU
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. If you prefer, we will arrange to collect the products from you, but the cost of this will be charged to you and may be deducted from any refund to you.
When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty.
Complaints Procedure
If you are not entirely happy with the products that you have chosen you may return them to us within 1 months of receipt. We will be more than happy to offer you an exchange or, at our option, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging.
Please take extra care to read our Product Care Information as we cannot accept items for a refund or exchange if they have been damaged in the wash.
Product Care
It is important that product washing instructions are followed carefully.
Cashmere
Our cashmere cushions are made from 100% cashmere and must be dry cleaned.
Pure Wool
Soft and hard wearing, our wool products are washable in cold water. We recommend hand-washing with a gentle ecological washing detergent.
Silk
Our vintage silk cushions must be dry cleaned.
Fabrics
All other fabrics (bedding, towels, slippers, bathrobes and seat-belt cushions) are machine washable at 40 degree. We recommend using an ecological washing detergent.
Ceramics & Vases
We recommend hand washing in warm soapy water. Ceramics and vases are not dishwaher safe (apart from the tableware selection).
